General terms and conditions of business
Family & Health Hotel Villa Sano
1 Conclusion of the contract
The contract is concluded when the hotel accepts the guest’s/client’s application. The hotel is free to confirm the room booking in writing. The booking is also made for all persons listed in the booking, for whose contractual obligations the guest is responsible, as well as for his own obligations. The contractual partners are the Familien- und Gesundheitshotel Villa Sano (hereafter referred to as the “hotel”) and the guest/client. If a third party has ordered for the guest as a client, he is liable to the hotel together with the guest as joint debtor for all obligations arising from the contract .
2 Services, Prices and Payments
The hotel is obliged to keep the rooms and rooms reserved by the guest available in accordance with the present General Terms and Conditions and to provide the agreed services. The guest is obliged to pay for the room provided and for other services used by him according to the applicable or agreed hotel prices. This also applies to services and expenses incurred by the hotel for third parties. The agreed prices include the respective statutory sales tax. If the sales tax included in the prices increases due to statutory provisions, the hotel is entitled to adjust the agreed prices accordingly without the prior consent of the guest. The prices agreed between the guest and the hotel apply. The due date for payment depends on the arrangement made with the guest and, if applicable, noted in the booking confirmation. If a special agreement has not been made, the following applies: The deposit of 15% must be paid 10 days after receipt of the booking confirmation. The entire balance is due for payment 4 weeks prior to arrival. If the contract is concluded less than 4 weeks before the start of the stay, the total amount is due for payment immediately.
3 arrival and departure
The guest acquires no fundamental right to the provision of certain rooms or room types or room categories. Booked rooms are available to the guest from 3 p.m. on the agreed day of arrival. Arrival is usually by 7:00 p.m. If you arrive later, the hotel must be informed. The guest is not entitled to earlier availability unless an early arrival has been expressly agreed in writing. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11 a.m. at the latest. If the guest does not vacate the room by 11:00 a.m., the hotel can charge 50% of the full accommodation price (list price) for the room’s continued use up to 6:00 p.m., and 100% from 6:00 p.m. onwards. This does not justify contractual claims of the guest.
The guest is obliged to observe the general hotel guidelines. Parents or other legal representatives or supervisors of minors must ensure that they comply with the general hotel guidelines and are responsible for their duty of supervision within the framework of legal and contractual provisions. The guest is obliged to check the accommodation and its facilities upon moving in and to report any defects or damage to reception immediately. The guest is also obliged to report defects and disruptions occurring during the course of the stay immediately and to request remedial action. This also applies to self-inflicted damage. It is possible to bring pets, provided the hotel was informed of this at the time of booking and expressly agreed to this.
5 Cancellation by the guest, no-show
The conclusion of the contract with the guest is binding. Withdrawal from the concluded contract is only possible if there is a statutory or contractually agreed right of withdrawal or if the hotel expressly agrees to a subsequent cancellation of the contract. In order to reduce the inconveniences arising in the event of a cancellation, it is recommended that the guest/contractual partner take out travel cancellation insurance for their own protection. In addition, the following cancellation conditions are agreed:
5.1 For individual and family bookings: If the guest of an individual or family booking withdraws from the contract for reasons other than those mentioned above or if the stay does not start for other reasons, the following cancellation conditions apply: The guest pays in the event of withdrawal
up to 45 days before arrival 15% of the amount shown in the booking confirmation for accommodation, but at least €50.
up to 30 days before arrival 20%. up to the 22nd day before arrival 40%, thereafter 80%
the one in the booking confirmation
total amount shown. The receipt of the written declaration of withdrawal is decisive.
The hotel will only assert the agreed cancellation costs if the booked accommodations could not be occupied elsewhere for the booking period. The guest is also free to prove that the hotel has not suffered any damage or that it is lower than the flat rate agreed above.
5.2 For group bookings: For a single booking for a group of 15 or more people (group booking), the following cancellation conditions apply. Withdrawal/cancellation of the entire group booking: A group booking can be canceled in its entirety by the guest/contractual partner without giving reasons up to twelve weeks before the planned arrival date. The receipt of the written declaration of withdrawal is decisive. If the guest/contractual partner withdraws from the contract at a later point in time without having a statutory or contractual right of withdrawal, the following cancellation conditions apply: the guest/contractual partner pays 15% in the event of withdrawal up to the 45th day before arrival, but at least €50 per person, up to the 30th day before arrival 20%, up to the 22nd day before arrival 40%, thereafter 80% of the total amount stated in the booking confirmation for the group accommodation. The hotel will only assert the agreed cancellation fees if the booked accommodations could not be occupied elsewhere for the booking period. The guest/contractual partner is also free to prove that the hotel has not suffered any damage or that this is lower than the flat rate agreed above.
Withdrawal/cancellation of individual participants of a group booking:
A group booking can also be partially canceled by the guest/contractual partner in accordance with the following specifications (in relation to individual participants in the group booking). Free partial cancellation is possible up to 3 days before the planned arrival date for 5% of the participants registered by the guest/contractual partner in the group booking. The receipt of the written declaration of withdrawal is decisive. In the event that the guest/contractual partner declares a cancellation for more than 5% of the participants registered in the group booking or the cancellation occurs later than 3 days before the planned arrival date, the following cancellation conditions apply: The guest / In the event of cancellation up to the 45th day before arrival, the contractual partner pays 15%, but at least €50 per person, up to the 30th day before arrival 20%, up to the 22nd day before arrival 40%, thereafter 80% the price specified in the booking confirmation for the accommodation of the respective participant. If no individual price per participant is shown in the booking confirmation, the cancellation fees are calculated using the proportionate price per participant based on the total price agreed for the group trip. The hotel will only assert the agreed cancellation costs if the booked accommodations could not be occupied elsewhere for the booking period. The guest/contractual partner is also free to prove that the hotel has not suffered any damage or that it is lower than the flat rate agreed above.
6 Withdrawal / termination by the hotel
The hotel can terminate the contract before the start of the stay or withdraw from it if the guest has not met his payment obligations and a reminder sent to him in writing with a threat of termination/withdrawal has expired without result. In this case, the regulations on the cancellation fees according to point 6 apply accordingly. The hotel can terminate the contract after the start of the stay or withdraw from the contract if the guest or persons named in his booking endanger others through their behavior despite warning or otherwise behave in breach of contract. In this case, the retention of the price up to the value of the saved expenses as well as those advantages that the hotel obtains from other uses of the unused services is justified.
Limitation of Liability
For the loss of money, securities, valuables or other valuables or damage to vehicles or other items (e.g. bicycles) parked openly on the hotel premises, the hotel is only liable, limited to three times the rental price, if the damage is caused by due to grossly negligent or intentional conduct on the part of the hotel or its employees. The liability claims expire if the guest becomes aware of the loss, destruction or damage
has not immediately reported this to the hotel in writing. Insofar as the guest is provided with a parking space on the hotel premises or a rented parking space, this does not constitute a safekeeping contract. The hotel is not liable for loss or damage to motor vehicles parked or maneuvered on the hotel premises and on the rented parking spaces on private property and their contents.
Guest information on data processing
awosano Hotelbetriebsgesellschaft mbH is happy to process personal data transmitted by guests. Art. 6 para. 1 lit b. GDPR and Art. 9 Para. 2 lit. h GDPR in order to fulfill the accommodation contract.
awosano Hotelbetriebsgesellschaft mbH, Haffwinkel 18, 18230 Ostseebad Rerik, is responsible for data processing.
Data protection officer: Mr. Uweschläger, datenschutz nord GmbH, Konsul-Smidt-Strasse 88, 28217 Bremen, Tel. : 0421 69 66 32 0,
Internally, employees of awosano Hotelbetriebsgesellschaft mbH receive personal data from the guest so that the accommodation contract can be fulfilled. If necessary, the guest’s data will be passed on to other companies involved in the processing of the contract. These may be IT service providers, service providers for the destruction of data carriers and files or service providers who are active during your stay. No data will be transmitted to countries outside of Germany. The storage period of personal data for accommodation is based on 257 HGB and is 6 or 10 years.
The guest has the right
to information about personal data (Article 15 GDPR)
for the correction of incorrect data or for deletion, provided that one of the reasons listed in Art. 17 GDPR exists, e.g. if data is no longer required for the purposes pursued (Art. 16, 17 GDPR)
to restriction of processing if one of the aforementioned conditions is met (Art. 18 GDPR)
to data portability, provided the legal requirements are met (Art. 20 GDPR)
to object, provided that the legal requirements are met (Art. 21 GDPR)
to complain to the competent supervisory authority if he believes that the processing of the data violates data protection regulations.
The following supervisory authority is responsible: State Commissioner for Data Protection and Freedom of Information MV, Schwerin
In addition, the guest has the option of contacting the supervisory authority at their usual place of residence (e.g. place of residence).